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Find an electricity, gas or water member

Simply Energy is an energy retailer, which means it sells electricity and gas, and issues bills to its customers.

If you have a problem with your Simply Energy electricity or gas account, call them first on 13 88 08. If you can’t fix the issue with them, or you aren’t happy with what they tell you, get in touch with us.

Our free and independent service can help with:

  • billing problems, including problems with payments and information on bills
  • credit problems, including looking into how Simply Energy helped you if you told it you are having difficulty paying your bills
  • looking into whether Simply Energy lodged default listings correctly
  • marketing and transfer issues
  • looking at whether Simply Energy followed the rules when disconnecting your electricity or gas supply
  • customer service issues, and more.

Visit Start a complaint for more information.