News and articles

It's essential for Victorian consumers to understand how an energy and water ombudsman can help them. Here are five key points about our role that you may not be aware of.

Are you facing an issue with a service provider or government agency in Victoria? Have you tried to resolve it directly but haven’t reached a satisfactory outcome? This is where an ombudsman might be able to help.

The Victorian Government's Power Saving Bonus provides $250 support for households and helps you to compare energy offers and reduce energy bills.

We've released our Annual Report for 2022. While overall case numbers were down in 2021-22, we signal that price increases toward the end of the financial year could lead to sustained impacts for Victorians.

Recently there’s been a lot of news about electricity and gas prices going up in Victoria. The short answer is that energy companies are allowed to change their prices, but there are some requirements on how they do this. We encourage Victorians to check they are on the best deal possible and ask about the Victorian Default Offer.

I am pleased to announce that Catherine Wolthuizen will become the new Ombudsman in spring 2022.

Seasonal changes in temperature have a big impact on your electricity, gas and water bills. Victoria's temperature changes significantly between summer and winter, which often leads to higher electricity and gas usage. Here's a quick breakdown about how seasonality may affect you.

Being pursued for debt can be upsetting but it's important that you don’t ignore attempts to contact you by debt collectors — even if you believe there has been a mistake — as ignoring this can result in a credit default being placed against your name.

A credit default in your name can prevent you from applying for a credit card or a loan. It can also cause issues when signing up for electricity or gas in Victoria.