Promoting dispute resolution
Promoting Internal Dispute Resolution and External Dispute Resolution builds consumer confidence and trust in the sector.
Greater Western Water bill delay
Greater Western Water has moved to a new billing system. Due to technical issues, some of its customers haven't received their bills on time.
Sumo data breach: How to get support
On 13 May 2024, Energy retailer Sumo became aware of a significant data breach affecting more than 40,000 customers.
Natural disaster support
EWOV’s role in relation to land access complaints – Transmission
What is an energy and water Ombudsman? 5 things you may not know about the energy and water ombudsman in Victoria
It's essential for Victorian consumers to understand how an energy and water ombudsman can help them. Here are five key points about our role that you may not be aware of.
Do you need help from an ombudsman? How to know which Victorian ombudsman to speak to
Are you facing an issue with a service provider or government agency in Victoria? Have you tried to resolve it directly but haven’t reached a satisfactory outcome? This is where an ombudsman might be able to help.
New $250 Power Saving Bonus round
The Victorian Government's Power Saving Bonus provides $250 support for households and helps you to compare energy offers and reduce energy bills.
2022 Annual Report released today
We've released our Annual Report for 2022. While overall case numbers were down in 2021-22, we signal that price increases toward the end of the financial year could lead to sustained impacts for Victorians.