ACCC recommends energy ombudsman for home batteries
July 15, 2026
"Growing home battery uptake delivering lower electricity bills, but consumer protections needed" - the Australian Competition and Consumer Commission (ACCC)
EV inquiry adopts EWOV’s recommendations
June 05, 2026
The Parliamentary Inquiry just released its report on electricity supply for electric vehicles (EVs), and we’re pleased to see our insights feature in its findings and recommendations.
30-year anniversary of EWOV
May 01, 2026
From 1996 to 2026, the Energy and Water Ombudsman (Victoria) has evolved but our core commitment remains the same.
Award-winning dispute resolution
Mar 30, 2026
EWOV has been awarded the ‘Ombudsmen and Commissions ADR Group of the Year’ at the 2026 Australian ADR Awards.
Major issues identified in Victorian energy and water providers
Mar 12, 2026
Our Systemic Issues Report 2025 shares the most common and impactful recent investigations into complaints about energy and water retailers.
ESC fines ENGIE after EWOV investigation
Nov 28, 2025
Victorian regulator fines energy retailer ENGIE more than $1.2 million following a referral from EWOV about systemic complaint-handling issues.
EWOV Charter updated
Nov 20, 2025
Members voted in favour of three proposed changes to the EWOV Charter, which outlines how our Ombudsman has the authority to receive, investigate and facilitate the resolution of complaints.
2025 Annual Report out now
Oct 23, 2025
We’re pleased to release the 2025 Annual Report, showcasing a year of growth, transformation and impact across EWOV.
Ombudsman: How a Consumer Duty would protect current and future energy customers
Oct 10, 2025
Our Ombudsman Catherine Wolthuizen talks to better consumer protections in an evolving energy market at the Financial Counselling Victoria conference.