We’re an independent and impartial dispute resolution service. We’re free to Victorian customers. That means you won’t have to pay to contact us or have us look into your complaint.
We help resolve complaints between Victorian customers and their electricity, gas and water companies.
We have two levels of administration, in order to maintain our independence. The Board oversees EWOV Limited, a company limited by guarantee, and the Ombudsman manages EWOV, our dispute resolution service.
We work with industry, government, regulators, consumer groups and other Ombudsman services to improve the outcome for both customers and businesses within the Victorian energy and water sectors.
We take our work seriously so that we can be the best dispute resolution scheme for the industry and consumers.
The Ombudsman sometimes has to make a binding decision where a resolution can’t be reached in another way.
We’ve created some documents that show our general approach to finding resolutions to common complaints.
We want all Victorians to know who we are, what we do and how we can help.
Learn more about career opportunities and take the next step in your career at EWOV.
How to let us know about your compliments or complaints.
Frequently asked questions about EWOV and energy and water in Victoria.