About us

We help resolve complaints between Victorian customers and their electricity, gas and water companies.

We have two levels of administration, in order to maintain our independence. The Board oversees EWOV Limited, a company limited by guarantee, and the Ombudsman manages EWOV, our dispute resolution service.

We work with industry, government, regulators, consumer groups and other Ombudsman services to improve the outcome for both customers and businesses within the Victorian energy and water sectors.

Our Reflect Reconciliation Action Plan (RAP) demonstrates our commitment to strengthen our engagement and partnerships with Aboriginal and Torres Strait Islander peoples and increase cultural awareness across our organisation.

The Ombudsman sometimes has to make a binding decision where a resolution can’t be reached in another way.

We have outlined our policies and approach to various issues related to dispute resolution.

We want all Victorians to know who we are, what we do and how we can help.

The five-yearly Independent Review is a vital opportunity to reflect on our performance, ensure we’re meeting the needs of Victorian consumers, and continue to evolve as an effective, independent, and fair dispute resolution service.

Learn more about career opportunities and take the next step in your career at EWOV.

How to let us know about your compliments or complaints.

Frequently asked questions about EWOV and energy and water in Victoria.