AGL is an energy retailer, which means it sells electricity and gas, and issues bills to its customers. Some of its customers may also be part of an Embedded Network, Visit About embedded networks for more information.

If you have a problem with your AGL electricity or gas account, call them first on 13 12 45. If you can’t fix the issue with them, or you aren’t happy with what they tell you, get in touch with us.

Our free and independent service can help with:

• billing problems, including problems with payments and information on bills
• credit problems, including looking into how AGL helped you if you told it you are having difficulties paying your bills
• looking into whether AGL lodged default listings correctly
• marketing and transfer issues
• looking at whether AGL followed the rules when disconnecting your electricity or gas supply
• customer service issues, and more.

Visit Start a complaint for more information.