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Find an electricity, gas or water member

Lumo Energy is an energy retailer, which means it sells electricity and gas, and issues bills to its customers.

If you have a problem with your Lumo Energy electricity or gas account, call them first on 1300 714 563 or 9977 6109. If you can’t fix the issue with them, or you aren’t happy with what they tell you, get in touch with us.

Our free and independent service can help with:

  • billing problems, including problems with payments and information on bills
  • credit problems, including looking into how Lumo Energy helped you if you told it you are having problems paying your bills
  • looking into whether Lumo Energy lodged default listings correctly
  • marketing and transfer issues
  • looking at whether Lumo Energy followed the rules when disconnecting your electricity or gas supply
  • customer service issues, and more.

Visit Start a complaint for more information.