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Compliments and complaints about our services
Do you have a compliment or a complaint about our services? We use this feedback to review and improve our services.
We have a policy for dealing with complaints about our services. The policy explains how you can make a complaint, how we handle these and what the possible outcomes are. In most cases, we will acknowledge your complaint within two business days of receiving it and will let you know the outcome within 10 business days.
Please read the policy for more information.
Complaints about privacy
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles with respect to the collection, retention, storage and disposal of personal information.
Visit our Privacy page for more information.
How to complain or request a review
Please read the above policies for information about how we receive complaints and review requests. Visit Contact us for information about our contact channels.
Feedback about our website
Do you have some feedback about our website? We use this feedback to improve the content on our website.
Please email us at ewovinfo@ewov.com.au