Do you have a compliment or a complaint about our services? We use this feedback to review and improve our services.
We have a policy for dealing with complaints about our services. The policy explains how you can make a complaint, how we handle these and what the possible outcomes are. In most cases, we will acknowledge your complaint within two business days of receiving it and will let you know the outcome within 10 business days.
Please read the policy for more information.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles with respect to the collection, retention, storage and disposal of personal information.
Visit our Privacy page for more information.
Please read the above policies for information about how we receive complaints and review requests. Visit Contact us for information about our contact channels.