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About us

Do you have a compliment or a complaint about our services? We use this feedback to review and improve our services.

We have a policy for dealing with complaints about our services. We will acknowledge your complaint within two business days of receiving it and we will let you know the outcome within 10 business days.

Please read the policy for more information.

We may decide to close an investigation because we think a company’s response and/or offer are fair and reasonable. If we close a case because we think a company’s response and/or offer is fair and reasonable but you don’t agree, you can ask us to do an internal review of our investigation into your complaint. You will need to establish the grounds for an internal review.

Please read the policy for more information.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles with respect to the collection, retention, storage and disposal of personal information.

Visit our Privacy page for more information.

Please read the above policies for information about how we receive complaints and review requests. Visit Contact us for information about our contact channels.

Do you have some feedback about our website? We use this feedback to improve the content on our website.

Please email us at ewovinfo@ewov.com.au