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We are aware Greater Western Water has experienced billing system issues, which may have impacted your billing.


For more information, including how you can raise a complaint, please visit


www.ewov.com.au/news/greater-western-water-bill-delay

About us

Do you have a compliment or a complaint about our services? We use this feedback to review and improve our services.

If you would like to provide a compliment to EWOV please email ewovinfo@ewov.com.au or call 1800 500 509.

If you have a complaint about EWOV, please read the statement and policies below. These policies explain how you can make a complaint, how we handle these and what the possible outcomes are. In most cases, we will acknowledge your complaint within three business days of receiving it and will let you know the outcome within 10 business days.

Do you have a complaint about the service you have received from an EWOV staff member? Please read our policy about how we receive and handle service complaints.

Do you have a complaint about the closure of your case? Please read our policies about how we receive and handle complaints about case closure.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles with respect to the collection, retention, storage and disposal of personal information.

Visit our Privacy page for more information.

Do you have a complaint about EWOV’s jurisdiction, operations of EWOV or the Ombudsman? Please read our policy about how we receive and handle complaints about the scheme and Ombudsman.

Do you have some feedback about our website? We use this feedback to improve the content on our website.

Please email us at ewovinfo@ewov.com.au