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Getting connected and changing energy company

Energy disconnection and water restriction

Trouble paying a bill

Debt collection and credit default listings

Outages, brownouts and power surges

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Latest videos

2018 EWOV Annual Report Summary

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2018 EWOV Affordability Insights

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Latest reports

Affordability Report - March 2020

EWOV's Affordability Report, our quarterly summary of issues and trends in the payment difficult space.

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Case study

A customer is unhappy with the calculation of his 'pay on time' discount and requests a billing adjustment

Billing mistakes

Case study

A customer was unhappy with vegetation management by an electricity distribution network on and around his property

Meters, poles, wires and pipes

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