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Case study

Delay with a new electricity connection cause financial loss and inconvenience for Mr F (June 2017)

Getting connected and changing energy company, Meters, poles, wires and pipes
Hot topic

A bundle of changes (May 2017)

Trouble paying a bill, High bills
A new baby brings big changes - but have you considered how a newborn might affect your utility bills?

Next community event

Monday 7 August 2017 -
1:00pm to 2:00pm

A conversation about the common electricity, gas and water issues customers in Victoria are facing and how the Ombudsman’s office can help resolve complaints.

Topics we will be covering are:

  • High bills
  • Energy disconnection and water restriction
  • Affordability
  • Understanding your energy and water bill
Sussex House
235 Sussex St, Pascoe Vale VIC (map)