I missed out on the pay-on-time discount
Leaks at Arun’s* property led to high gas bills and missing pay-on-time discounts.
*names have been changed
Read Arun's story
We are aware Greater Western Water has experienced billing system issues, which may have impacted your billing.
For more information, including how you can raise a complaint, please visit
Complaints about delayed bills, refunds and bills for previous time periods.
Gas, electricity or water bills that are higher than usual.
Errors relating to concessions, repeat bills, meter readings and more.
Problems with making payments, including extensions, instalments and methods of payment.
Changes to rates, unexpected fees and charges, and refund disputes.
Disputes about amount of debt, the way companies act during collection and default listings.
Issues with your connection to gas, electricity or water, or changing providers.
Electricity, gas and water infrastructure disputes, including meter issues and health and safety risks.
Planned and unplanned outages, and compensation for inconvenience or loss.
Gas, electricity or water services being disconnected or restricted.
Disputes regarding energy companies' access to private land.
You should try and resolve your complaint with your company first, or attempt to contact them, before coming to us.
If you’ve contacted your company and can’t resolve the issue, we’ll usually refer the complaint to a senior person at your company and ask them to contact you about the complaint.
If your company can’t resolve the complaint, let us know and we can investigate.
We help you and the company reach a resolution or we’ll decide on a fair and reasonable outcome to your complaint.
Call us for free on 1800 500 509, weekdays from 8.30 am – 5.00 pm, request a call back or start an online complaint.