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EWOV will be closed from 5pm Wednesday 24 April 2024 to 8:30am Friday 26 April 2024.

If your electricity gas or water has been disconnected or restricted, please refer to the emergency contact number noted on your bill.

Our complaints process

Most complaints are resolved within 28 days. Simple disputes can be resolved more quickly, while more complex issues can take a bit longer.

  • 1

    Contact your company

    You must try to resolve your complaint with your company first, or attempt to contact them, before coming to us.

  • 2

    Bring the complaint to us

    If you’ve contacted your company and can’t resolve the issue, we’ll usually refer the complaint to a senior person at your company and ask them to contact you about the complaint.

  • 3

    We investigate your complaint

    If your company can’t resolve the complaint, let us know and we can investigate.

  • 4

    You get an outcome

    We help you and the company reach a resolution or we’ll decide on a fair and reasonable outcome to your complaint.

Need help?

Call us for free on 1800 500 509, weekdays from 8.30 am – 5.00 pm, request a call back or start an online complaint.

Not having power for two days was really tough

Chanelle* lost power for two days because of a storm. A lot of food spoilt in her fridge and she wanted help.

*names have been changed

Read Chanelle's story

I missed out on the pay-on-time discount

Leaks at Arun’s* property led to high gas bills and missing pay-on-time discounts.

*names have been changed

Read Arun's story

My meter was underground. How could I check my usage?

Tony’s* water bill was more than $3,000. The problem was he didn’t know there was a leak or where his meter was.

*names have been changed

Read Tony's story

Latest news and articles

Keep up-to-date with the latest news from us and articles about the energy and water industry.