Energy Australia is an energy retailer, which means it sells electricity and gas, and issues bills to its customers.

If you have a problem with your Energy Australia electricity or gas account, call them first on 13 34 66. If you can’t fix the issue with them, or you aren’t happy with what they tell you, get in touch with us.

Our free and independent service can help with:

• billing problems, including problems with payments and information on bills
• credit problems, including looking into how Energy Australia helped you if you told it you are having problems paying your bills
• looking into whether Energy Australia lodged default listings correctly
• marketing and transfer issues
• looking at whether Energy Australia followed the rules when disconnecting your electricity or gas supply
• customer service issues, and more.

Visit Start a complaint for more information.