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Community events
We want all Victorians to know who we are, what we do and how we can help. That’s why we attend events in the community and provide free presentations for support agencies, network groups and community organisations.
Our presentations focus on making sure people are aware of their rights and responsibilities as consumers, as well as informing them of the support that they are entitled to access from their energy and water providers.
Our presentations can be in person or online. We will happily tailor our presentation to suit any audience. We also hold several of our own events throughout the year for our community partners to participate in.
August 2026
4 August, Melton – 1pm to 3pm at Melton Library and Learning Hub, 31 McKenzie St, with Melton City Council (book online to attend or call 9747 7200)
5 August, Braybrook – 1pm to 3pm at Duke Street Community House, Central West Shopping Centre, 65-67 Ashley St (book via Duke Street)
10–13 August, Shepparton, Wangaratta and Benalla – multiple events for an Ombudsman regional roadshow:
Shepparton
Monday 10 August 2026, 12pm– 3pm, Rumbalara Football Netball Club,
Tuesday 11 August 2026, 12pm–3pm, South Shepparton Community CentreWangaratta
Wednesday 12 August 2026, 12pm–3pm, Pangerang Community HubBenalla
Thursday 13 August 2026, 10am–1pm, Waminda Community House (book by calling 0491 630 213 or emailing manager@wamindabenalla.org.au)
18 August, Dandenong – 10am to 2pm at South East Community Links (book by calling SECL on 9546 5255)
20 August, Reservoir – 10am to 12pm at Quest Connect Real Help, Right Here, Right Now in East Preston Community Centre, 7 Newton Street, with Bridge Darebin
25 August, Hampton Park – 10am to 3pm at Arthur Wren Hall, 16-20 Stuart Ave, with South East Community Links and City of Casey Council
26 August, Truganina / Williams Landing – 10am to 2pm at Arndell Park Community Centre, 29-49 Federation Blvd, with Wyndham City Council (book online to attend)
26 August, Richmond – 10am to 2pm at a resident support BBQ at 110 Elizabeth st, with DEECA
Past events in 2026
February 2026
- Braybrook: Wednesday 4 Feb, 1–3pm, Duke Street Community House at Central West Shopping Centre
- Dandenong: Tuesday 10 Feb, 10am–2pm, South East Community Links – booking required via SECL
- Springvale: Tuesday 24 Feb, 10.30am–3pm, South East Community Links (SECL) at Springvale City Hall
March 2026
- Melton: Tuesday 3 March, 1–4pm, Melton Library and Learning Hub – register to attend via Melton City Council
- Braybrook: Wednesday 4 March, 1–4pm, Duke Street Community House at Central West Shopping Centre
- Dandenong: Tuesday 10 March, 10am–2pm, South East Community Links (SECL) – booking required via SECL
- Caroline Springs: Thursday 12 March, 10am–1pm at Caroline Springs Library and Learning Hub – register to attend via Melton City Council
- Preston: Thursday 12 March, Darebin Information, Volunteer and Resource Service (DIVRS) presentation to social work students and volunteers – invite-only event
- Melbourne: Tuesday 17 March, FCVic Disaster Resilience Summit – invite-only event
- Craigieburn: Wednesday 25 March, 10am–2pm at Newbury Child and Community Centre with Hume City Council
April 2026
- 1 April, Braybrook – 1pm to 3pm at Central West Plaza – bring your bills
- 2 April, Braybrook – 10am to 2pm at Braybrook Community Hub – bring your bills
- 7 April, Melton – 1pm to 4pm at Melton Library and Learning Hub – bring your bills
- 21 April, Pakenham – 10am to 3pm at Pakenham Hall – bring your bills
- 23 April, Frankston South – 10am to 2pm at Frankston South Community and Recreation Centre – bring your bills
- 24 April, Kensington – 9am to 1pm at Kensington Neighbourhood House – bring your bills
May 2026
- 5 May, Melton – 1pm to 4pm at Melton Library and Learning Hub – bring your bills, book here
- 6 May, Braybrook – 1pm to 3pm at Central West Plaza, by Duke Street Community House – bring your bills
- 12 May, Dandenong – 10am to 2pm at South East Community Links (SECL) monthly drop-in – bring your bills, booking required via SECL
- Law Week:
- 19 May, Bendigo – 2pm at Bendigo Library – 'The Gentle Art of Making a Complaint' (panel Q&A)
- 20 May, Bendigo – 10am to 3pm at Bendigo Family and Financial Services – Under One Roof (bring your bills)
- 21 May, Castlemaine – 9.30am to 12.30pm at Mount Alexander Shire Council building – bring your bills
June 2026
- 3 June, Braybrook – 1pm to 3pm at Duke St Community House in Central West Plaza – bring your bills, book via Duke Street Community House on (03) 9311 9973
- 9–11 June, Meet the Ombudsman Services:
- 9 June, Wangaratta – 1pm to 4pm at Pangerang Community Hub, 38 Ovens Street, Wangaratta
- 10 June, Euroa – 10am to 3pm at 3rd Age Club, Kirkland Ave, Euroa
- 11 June, Seymour – 9am to 12pm at Seymour College, Stewart Street, Seymour
- 16 June, Dandenong – 10am to 2pm at South East Community Links (SECL) monthly drop-in – for CALD community, bring your bills, book via SECL
- 23 June, Tarneit – 10am to 2pm at Dianella Community Centre – bring your bills
July 2026
- 1 July, Braybrook – 1pm to 3pm at Duke St Community House in Central West Plaza – bring your bills, book via Duke Street Community House on (03) 9311 9973
- 7 July, Melton –1pm to 4pm at Melton Library and Learning Hub, 31 McKenzie St – bring your bills, book online
- 16 July, Dandenong – 10am to 2pm at South East Community Links, 186 Foster Street, East Dandenong – bring your bills
- 21 July, Mitcham – 10am to 2pm at Mitcham Community House, 19 Brunswick Rd – bring your bills
- 31 July, Flemington – 9.30am to 12.30pm at Djerring Flemington Hub on Mount Alexander Road – Debney Tax and Financials Community Information Session
2025 events we attended:
Request us to attend your event
We're happy to attend a “bring your bills” day, community information expo or open day. We regularly participate in events in-person and virtually, all across Victoria (see the 2025 map of events we attended, above).
In addition to sharing important information about how people can access support from their energy and water providers, we can also help customers at events to start a complaint with us.
Fact sheets, posters and flyers
Our easy-to-understand fact sheets can be printed directly from our website or saved to your home computer. Visit the common complaints pages to access our fact sheets.
How we can help you is covered in our flyer, available to download in plain English and standard. We also provide an Easy English version.
If you would like us to provide you with copies of these, please email us.
How to get in touch
Contact our Community Outreach and Stakeholder Engagement Officer by email to chat about how we can support you with a presentation, attend an event or provide you with printed materials. Alternatively, please fill in the form below.