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About us

We know that reliable and consistent access to energy and water is vital. We recognise that these utilities are essential services and are critical to meet the needs of everyone’s daily lives.

To support this, we are focused on ensuring our services are accessible. We need to make it easy for everyone to be able to understand our services and interact with us. We’re committed to investigating complaints in a fair and reasonable manner and in order to ensure we deliver on this commitment, we follow a Fair and Reasonable Investigation Framework.

Our complaint handling services can be accessed in various ways, including:

  • post
  • email
  • online chat
  • web form
  • in person
  • telephone.

Please let us know if you require any additional support. Our complaint handling processes can be modified to meet the requirements of a person with additional needs. We regularly meet with organisations that provide information, support and advocacy to people with disabilities to talk about our services and activities.

Our Code of Conduct and internal policies prohibit discrimination and actively encourage inclusivity and accessibility for all. The Code of Conduct is strongly supported by management with a commitment to act on conduct that is unacceptable if it occurs.

Our Office is located in Melbourne Central Tower Level 8/360 Elizabeth St, Melbourne. The office location is close to public transport links and the building has easy access for people with disability.


We welcome your feedback regarding EWOV’s accessibility. Please let us know if you encounter accessibility barriers on our website, when communicating with us, or when visiting our office.

  • Phone: 1800 500 509
  • E-mail:
  • Postal address: Melbourne Central Tower, Level 8/360 Elizabeth St, Melbourne 3000.