Before you start a complaint, please read our Start a complaint page for information about our process and the complaints we can and can’t look into. We also have an online complaint form to make the process easier.
If you have feedback about our website or our services, please read the Feedback page for more information.
1800 500 509 (free call)
8.30 am – 5.00 pm, Monday to Friday (except public holidays).
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8.30 am – 4.30 pm, Monday to Friday (except public holidays).
1800 500 549 (free fax)
Reply Paid 469
Melbourne VIC 8060
We accept letters in Braille.
Help in other languages
If you need an interpreter, please call 131 450 for an interpreter service.
If you’d like us to organise an interpreter for you, please call us on 1800 500 509.
If you have difficulty speaking or are deaf or hard of hearing, we recommend using the National Relay Service.
For all media enquiries, contact Janine Rayner, Head of Communications and Policy on 0403 189 476 or firstname.lastname@example.org.
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