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Common complaints

High energy bills 132.84 KB

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High water bills 478.69 KB

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Estimated bills 116.69 KB

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Backbilling refunds lost payments 112.62 KB

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Concessions and grants 205.31 KB

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Energy payment difficulties 141.45 KB

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Disconnection and restriction for debt 59.62 KB

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Moving into transitional housing? 136.73 KB

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Solar feed in tariffs 116.67 KB

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Energy service orders 175.86 KB

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Electricity gas water meters 312.32 KB

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Energy marketing 306.22 KB

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Switching energy retailers and plans 195.00 KB

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Charges on water bills - metropolitan 410.42 KB

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Charges on water bills - regional urban 488.50 KB

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Water licensing and EWOV 225.17 KB

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EWOV and LPG 275.00 KB

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How we help 111.67 KB

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Bulk hot water 330.58 KB

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Have you experienced a voltage variation or power surge? 222.93 KB

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Credit default listings and debt collection 263.37 KB

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Planned and unplanned energy and water supply outages 236.70 KB

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Acting on behalf of someone with an EWOV complaint 196.77 KB

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Moving in and out of a property 241.92 KB

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Saving energy at home 77.61 KB

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Embedded networks basics 145.58 KB

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Switching for customers in embedded networks 346.27 KB

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Water payment difficulties 60.26 KB

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What is a best offer? 267.60 KB

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Family violence support 141.74 KB

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Life support 133.81 KB

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Solar FAQs 102.51 KB

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Managing my energy account 119.53 KB

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Cost of capital contribution 96.90 KB

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Service to property charges 100.36 KB

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Water in gas pipes 173.08 KB

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