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Find an electricity, gas or water member

AusNet Services is an electricity distributor, which means it owns and maintains the power lines and power poles. If you have a problem with AusNet Services, call them first on 1300 360 795. If you can’t fix the issue with them, or you aren’t happy with what they tell you, get in touch with us.

Our free and independent service can help with:

  • claims for unauthorised voltage variation and supply interruptions
  • connection issues, including electricity connection delays
  • how AusNet Services has maintained its assets including trimming vegetation
  • customer service issues, and more.

Visit Start a complaint for more information.