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Find an electricity, gas or water member

Origin Energy is an energy retailer, which means it sells electricity and gas, and issues bills to its customers. Some of its customers may also be part of an Embedded Network, visit About embedded networks for more information.

If you have a problem with your Origin Energy electricity or gas account, call them first on 13 24 61. If you can’t fix the issue with them, or you aren’t happy with what they tell you, get in touch with us.

Our free and independent service can help with:

  • billing problems, including problems with payments and information on bills
  • credit problems, which means we can look at whether Origin Energy helped you if you are having difficulty paying your bills
  • looking into whether Origin Energy lodged default listings correctly
  • marketing and transfer issues
  • looking at whether Origin Energy followed the rules when disconnecting your electricity or gas supply
  • customer service issues, and more.

Visit Start a complaint for more information