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What's happened?
Origin has said that someone has been able to access the private information of some of its past and current customers. This may include names, dates of birth, phone numbers, addresses and part of those customers’ credit card and bank account numbers.
Origin is contacting affected customers.
Customers with questions or concerns can contact Origin on a dedicated phone line: +61 8 9922 7000. Customers can also email Origin at hello@origin.com.au. For more information, visit Origin’s website.
How EWOV can help
We’re an independent service that investigates and resolves complaints between Victorian customers and their electricity, gas and water companies. We can help with most electricity, gas and water complaints.
If you're a current or former energy customer with Origin and have a complaint, including about the data security incident, you should talk to Origin first. If you can’t get in contact with Origin or you’re unhappy with the response, you can start a complaint with us.
For more information about how to start a complaint and the types of complaints we can consider, visit our Start a complaint page.