Even though we have members of our scheme, we’re an independent and impartial service. That means we’re not on anyone’s side. We look at the facts and circumstances of every complaint to make a fair and reasonable decision as quickly as possible.
Most electricity, gas, LPG and water companies in Victoria are legally required to join EWOV as members. Since 1 July 2018, embedded networks in Victoria also need to join our scheme.
Find an electricity, gas, LPG or water company that is a member of our scheme.
Find an embedded network that is a member of our scheme.
Most Victorians get their electricity from licensed retailers but some customers buy their electricity within a private network known as an ‘embedded network’.
Login to the member portal.
Information for providers of electricity, gas and water services in Victoria.