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The Energy Transition

Victorian Energy and Water Ombudsman’s Investigation of Consumer Experiences (VOICES)

August 2021

In early 2020 the Energy and Water Ombudsman Victoria (EWOV) and the Victorian Department of Environment, Land, Water and Planning (DELWP) jointly commissioned social research by the Australian National University’s (ANU) Battery, Storage and Grid Integration Program (BSGIP) to investigate the qualitative consumer experience of new energy products and services in Victoria.

At EWOV, we were motivated to deepen our understanding of the issues customers face with new energy products and services, to prepare for the coming energy system transition and to understand our role in it.

We've summarised the report, and its key insights. Read these two-page summaries and view the full voices report below.

Voices four consumers speech bubbles
Graphic of four people from different backgrounds. They are talking about renewable energy products - this is shown by speech bubbles.