Victorians are actively participating in the energy transition by embracing consumer energy resources (CER) like solar and electric vehicle (EV) charging. Our latest analysis shows where problems most often arise, as consumers raise complaints about these emerging technologies.
Latest data
See the high-level data on the number of cases and case types we've received about CERs – including cases we're unable to handle because our jurisdiction does not or did not cover the issue.
For example, in the 2024/2025 financial year we received just over a thousand solar-related cases.
What are CERs?
Consumer energy resources include:
- solar power (with issues with the feed-in tariff, meter configuration, high bills and more)
- batteries – used to store the solar electricity generated at home
- electric vehicle (EV) charging
- heat pump hot water
- aggregation services, such as a virtual power plant (VPP).
Why we publish this data
We share these insights here to help the industry, policymakers and consumers to see where the system is working – and where it isn’t. Together, we can make the transition to clean energy fairer and easier for everyone.
As we continue to receive cases that are out of our jurisdiction – such as faulty products complaints – we have directly shared this data with the Australian Competition and Consumer Commission (ACCC).
Understanding the issues that people are experiencing helps us to know what’s needed to ensure strong consumer protections through the energy transition. We feed these insights into our public submissions, which aim to improve consumer and market outcomes. Find out more on the Protecting consumers in the transforming energy market webpage.