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The Energy Transition

What will energy consumers expect of an energy and water ombudsman scheme in 2020, 2025, and 2030?

October 2019

The energy sector is currently experiencing its most significant transformation in 200 years.

One of the challenges being faced by the sector is how to provide coherent and fit for purpose external dispute resolution services to the consumers who are adopting these new technologies, products and services, without stifling innovation.

future ombudsman scheme