Empowering change: Supporting victim-survivors of family violence
June 2024
We continue to receive complaints from victim-survivors of family violence who have experienced problems with their energy and/or water providers.
At EWOV, we are in a unique position to influence how the sectors engage with and support victim-survivors of family violence. Our case insights and our engagement with providers mean we can identify good practice and opportunities for improvement.
Our new report, Empowering change: Supporting victim-survivors of family violence, provides useful insights to help inform the Essential Service Commission's new ‘Safety by Design’ approach and its upcoming review of the Energy Retail Code of Practice.
Read the full report below, which includes potential areas of improvement for policy and regulatory protections impacting victim-survivors and a provider good practice guide.
You can also review and provide feedback on our new draft family violence position statement which seeks to provide practical guidance on our approach to investigating complaints involving victim-survivors of family violence via Insights.Engagement@ewov.com.au.
