Information to help residential customers understand why they may have received a bill that is higher than usual
Information about higher than expected water bills for residential customers
Explains when and why bills are issued based on estimated meter readings
Information and rules about backbilling
Information about energy and water refunds and the problems that can be experienced with payments
Information about electricity, gas and water concessions
Information about what you should do if you can't pay an electricity, gas or water bill, and the assistance that may be available to you.
Helping residential customers understand their rights and responsibilities and the assistance which may be available to them
Helping transitional housing tenants avoid energy and water hassles
Information about Smart Meters.
Information about solar and feed-in tariffs
Information about and the rules associated with energy service orders
Explaining different meter types and how technology is changing
Information about door-to-door and telephone marketing
Information for residential and small business customers about electricity and gas rights and retail competition
Explains the main charges on the bills of residential water customers in metropolitan Melbourne — and how and when these charges are applied
Fact Sheet 17: Charges on water bills (regional urban water corporations)
Explains the main charges on the bills of residential customers of regional urban water authorities — and how and when these charges are applied
Fact Sheet 18: Water licensing and EWOV
Help with deciding where to lodge your complaint about water licensing
Fact Sheet 19: EWOV for Members of Parliament
Information to help Members of Parliament and Electorate Officers understand when and how to contact EWOV
Information on what type of LPG (bottled gas) problems EWOV can assist with
A guide to how we handle your electricity, gas (including LPG) and water complaints
Information for residential bulk hot water customers
Information for Victorian electricity customers about Smart Meters
Information about online resources and tools to help Victorian consumers and community groups
Information about unauthorised voltage variation, also known as power surge, and the claims process
Information about energy and water credit default listings, the default listing process and debt collection activity.
Information about planned and unplanned energy and water supply outages and associated issues.
Information about how authorised representatives can act on behalf of customers with energy and water complaints.
Information about what to do to get your energy and water accounts set-up and closed when moving in and out of a property.