Fact Sheet 1: High electricity and natural gas bills
Information to help residential customers understand why they may have received a bill that is higher than usual
Fact Sheet 2: High water bills
Information about higher than expected water bills for residential customers
Fact Sheet 3: Estimated bills and meter access
Explains when and why bills are issued based on estimated meter readings
Information and rules about backbilling
Fact Sheet 5: Refunds and lost payments
Information about energy and water refunds and the problems that can be experienced with payments
Information about electricity, gas and water concessions
Fact Sheet 7: Can't pay your energy or water bill?
What residential customers should do if they can't pay their bill, and the payment assistance that may be available to them
Fact Sheet 8: Disconnection and restriction for debt
Helping residential customers understand their rights and responsibilities and the assistance which may be available to them
Fact Sheet 9: New transitional housing tenants
Helping transitional housing tenants avoid energy and water hassles
Fact Sheet 10: Smart electricity meters
Information about Smart Meters.
Fact Sheet 11: Solar and feed-in tariff basics
Information about solar and feed-in tariffs
Fact Sheet 12: Energy service orders
Information about and the rules associated with energy service orders
Fact Sheet 13: Electricity, gas and water meters
Explaining different meter types and how technology is changing
Fact Sheet 14: Energy marketing
Information about door-to-door and telephone marketing
Fact Sheet 15: Changing energy retailer
Information for residential and small business customers about electricity and gas rights and retail competition
Fact Sheet 16: Charges on water bills (metropolitan water corporations)
Explains the main charges on the bills of residential water customers in metropolitan Melbourne — and how and when these charges are applied
Fact Sheet 17: Charges on water bills (regional urban water corporations)
Explains the main charges on the bills of residential customers of regional urban water authorities — and how and when these charges are applied
Fact Sheet 18: Water licensing and EWOV
Help with deciding where to lodge your complaint about water licensing
Fact Sheet 19: EWOV for Members of Parliament
Information to help Members of Parliament and Electorate Officers understand when and how to contact EWOV
Information on what type of LPG (bottled gas) problems EWOV can assist with
Fact Sheet 21: Energy and water basics
Basic energy and water information for customers with limited English
Fact Sheet 22: EWOV community poster
A poster promoting EWOV
Fact Sheet 23: Flexible electricity pricing
Information about Flexible Pricing for Victorian electricity customers including links to other resources
Fact Sheet 24: EWOV complaint handling brochure
A guide to how we handle your electricity, gas (including LPG) and water complaints