Skip to main content

Last updated: 22 Nov 2021

Concessions and grants

Do you have a concession card? You may be eligible for concessions on your electricity, gas and water bills.

  • Concessions can reduce your bills. But you must give your concession card details to your energy company for a concession to be applied and re-contact the company when your card expires.
  • The concession card name must match the account holder name.
  • Concessions can be backdated 12 months if they’ve not been applied to your energy or water bill.
  • The Victorian Department of Families, Fairness and Housing (DFFH) energy and water concessions are in the table below.
Concession type Benefit How to apply Important information
Concession type
Annual Electricity Concession (AEC)
Benefit
17.5% reduction on electricity bills all year
How to apply
Contact electricity company
Important information
Does not apply to the first $171.60 of eligible electricity bill
Concession type
Winter Gas Concession (WGC)
Benefit
17.5% reduction on mains gas bills from 1 May to 31 October each year
How to apply
Contact gas company
Important information
Does not apply to the first $62.40 of an eligible winter gas bill
Concession type
Excess Energy Concession (EEC)
Benefit
$1,644 (gas), $2,973 (elec) annual period starting 1 December 2020. Life Support/Medical Cooling customers: no form needed as retailer should automatically apply the EEC to the account.
How to apply
Contact energy company or DFFH Concessions Information Line (CIL) on 1800 658 521 or email concessions@health.vic.gov.au
Important information
Life Support Concession and/or the Medical Cooling Concession recipients are automatically eligible after submitting a form.
Concession type
Life Support Concessions
Benefit
Discount on electricity and/or water bills for eligible life support machine use
How to apply
Contact the energy or water company or DFFH CIL on 1800 658 521
Important information
Concession type
Medical Cooling Concession
Benefit
17.5% reduction off summer electricity costs (1 November to 30 April) for qualifying medical conditions including: multiple sclerosis, lymphoedema, Parkinson’s disease, fibromyalgia, post-polio syndrome/poliomyelitis, motor neurone disease
How to apply
Contact the energy company, DFFH CIL on 1800 658 521
Important information
This is in addition to the AEC
Concession type
Utility Relief Grant (URGS) and Non-mains Utility Relief Grant (NURGS)
Benefit
For temporary affordability issues (within last 12 months) and customers at risk of disconnection or restriction. You can receive a maximum of $650 over a two-year period - for each utility (or $1,300 if you only have electricity at home).
How to apply
Contact the energy, water or LPG company or DFFH (for NURGS) CIL on 1800 658 521
Important information
No concession card? You may still receive a Utility Relief Grant (URGS) and Non-mains Utility Relief Grant (NURGS) if part of a low-income household. NURGS applies to non-mains sources e.g. carted water, firewood (for households with no other form of heating) and heating oil. Your account must be open to apply for URGS, so you must apply before changing companies. Energy companies must support customers with completing URGS application forms. This includes submitting forms online and on behalf of the customer where possible.
Concession type Benefit How to apply Important information
Concession type
Controlled Load Electricity Concession
Benefit
13% reduction on the controlled load usage charges on electricity bills all year.
How to apply
Contact electricity company
Important information
Concession type
Service-to-Property Charge Concession
Benefit
Reduces the service-to-property charges for electricity on every bill, for households with low electricity consumption
How to apply
Contact energy company
Important information
Applies if electricity used is less than the service to property charge. Calculated before solar credits are deducted
Concession type
Electricity Transfer Fee Waiver Concession
Benefit
Full waiver of electricity transfer fee - when you move house
How to apply
Contact electricity company
Important information
Concession type
Water Sewerage Concession
Benefit
50% deduction on water and sewerage charges up to a yearly maximum of $345.50 for 2021-22. If you are only billed for a single service, for example, water only, you will receive 50% off water charges up to a maximum of $172.75.
How to apply
Contact water company
Important information
Concession type
Non-mains water concession (carted water rebate)
Benefit
Rebate amounts for 2021-22 are: $129 for spending from $180 to $517.99, $258 for spending from $518 to $1036.99, $387 for spending $1037 and above.
How to apply
Contact DFFH CIL on 1800 658 521
Important information