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EWOV has the power to investigate and resolve disputes between Victorian consumers and their electricity, gas and water companies.

Fairly and independently.
Our services are free to consumers.

We will handle your complaint confidentially, informally and as speedily as possible.
Remember that you must discuss your problem with the customer service people at your electricity, gas or water company first.


Fiona McLeod, Ombudsman

CONTACT EWOV

Freecall:
1800 500 509
Freefax: 1800 500 549
Interpreter: 131 450
NRS:

 

 

A phone solution for peole who are deaf or have a hearing or speed impairment

 

National Relay Service Information

If you are deaf, or have a hearing impairment or speech impairment,
contact us through the National Relay Service

  • TTY users phone 1800 555 677 then ask for 1800 500 509
  • Speak and Listen users phone 1800 555 727 then ask for 1800 500 509
  • Internet relay users connect to the NRS then ask for 1800 500 509
133 677
Email:  ewovinfo@ewov.com.au

COMPANY CONTACTS

Electricity

Gas

Water

TRANSLATIONS

Arabic Bosnian Chinese Croatian Greek Italian Macedonian Persian Russian Serbian Spanish Turkish Vietnamese
BOSNIAN: BOSANSKI Evo šta treba da uradite ako imate problema sa Vašim snabdjevačem struje, gasa ili vode. Ako niste u mogućnosti da riješite problem sa snabdjevačem struje, gasa ili vode, Energy and Water Ombudsman (Victoria) Vam može pomoći. Naše usluge su besplatne i nepristrasne. Zapamtite da prvo morate pokušati da riješite problem sa Vašim snabdjevačem struje, gasa ili vode prije nego što se obratite nama. Besplatan poziv: 1800 500 509. Služba prevođenja I tumačenja: 131 450.
Translations offered
Arabic Chinese Croatian Greek Italian Macedonian Persian Russian Serbian Spanish Turkish Vietnamese
© 2008 EWOV Ltd ABN 57 070 516 175
Last updated 18/01/10