EWOV's videos have been designed to equip customers with easy to understand and informative advice to assist them to handle their own enquiries and complaints. They also outline the key rights and responsibilities of customers and the electricity, gas and water companies that service Victoria.

Our videos are now subtitled in many languages. Press play and then click on the ‘captions’ button in the bottom right corner of the player. More detailed instructions are available here .  

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Before you contact EWOV with your complaint, you must first try to resolve the issue with your electricity, gas (including LPG) or water company. EWOV is a free service.
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Contact us

Freecall: 1800 500 509
Interpreter: 131 450
Email: ewovinfo@ewov.com.au
Address: GPO Box 469 Melbourne 3001


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If you are a non-English speaking person, we can help through the Translating and Interpreter Service.