Credit reporting (May 2022)
Being pursued for debt can be upsetting but it's important that you don’t ignore attempts to contact you by debt collectors — even if you believe there has been a mistake — as ignoring this can result in a credit default being placed against your name.
Credit repair agents and credit defaults (May 2022)
A credit default in your name can prevent you from applying for a credit card or a loan. It can also cause issues when signing up for electricity or gas in Victoria.
Time to check your energy concessions (May 2022)
As the cold weather kicks in, now might be a good time to check that you have your winter gas and annual electricity concessions on your accounts.
Having trouble paying your electricity, gas or water bill? Help is available (May 2022)
In Victoria, all energy and water companies must have a hardship program to assist people who are struggling to pay their bills.
New external dispute resolution resource for members
We’re proud to jointly announce, with the Energy and Water Ombudsman services of NSW, Qld and SA, the release of a resource for our members, to help them inform customers about their right to access external dispute resolution (EDR)
Ombudsman announcement (February 2022)
Planned and unplanned electricity supply interruptions (September 2021)
What interruptions are and what to expect.
Veeve Energy update (June 2021)
Update for Veeve Energy customers
How to respond to extreme summer weather
Our guide to managing energy costs, keeping cool and looking after people.