How to respond to extreme summer weather
Our guide to managing energy costs, keeping cool and looking after people.
Getting summer ready
Our guide to preparing for the heat and getting summer ready.
New tools to help you choose an energy plan (July 2019)
From 1 July 2019 you’ve had some new tools to help you find a better deal on your electricity and/or gas.
Your entitlements to help with high energy bills (December 2018)
Everything you need to know about how your company must help you
Estimated meter reads (July 2018)
We receive many complaints from Victorian energy and water customers about bills based on estimated meter reads.
Connection delay (May 2018)
We receive a lot of complaints about delays in activating new or existing energy connections.
Embedded network customers can access EWOV (March 2018)
Since 1 July 2018, Victorian electricity embedded networks customers have had access to EWOV’s free dispute resolution services