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A new round of the $250 bonus is available to eligible households from 24 March 2023. One payment per round is available for each eligible household.

To apply for the bonus, eligible households must submit an application on the Victorian Energy Compare website or apply through a participating community outreach partner.

Visit the Victorian Energy Compare website for more information about eligibility and how to apply.

If you have an issue with your current electricity, gas or water provider, find out more about how we can help. We help Victorians resolve most complaints about electricity, gas and water, including disputes around payment difficulties, credit collection and billing mistakes. Visit the Start a complaint page for more information about how we can help.