Online complaint form

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Personal details
Your details as customer representative
Phone number
Please include an area code for landline numbers or provide your mobile number.
Please include an area code for landline numbers or provide your mobile number.
Please include an area code for landline numbers or provide your mobile number.
Postal address
EWOV can take complaints about all electricity, gas and water companies that operate in Victoria and are members of our scheme. Read more about complaints we can and can't take.
You may need to complete an Authority to Act form.
Customer details
Phone number
Please include an area code for landline numbers or provide your mobile number.
Please include an area code for landline numbers or provide your mobile number.
Please include an area code for landline numbers or provide your mobile number.
Postal address
EWOV can take complaints about all electricity, gas and water companies that operate in Victoria and are members of our scheme. Read more about complaints we can and can't take.
Complaint details
Supply address (the address the complaint is about)
If your enquiry is regarding an open case please email caseinfo@ewov.com.au or contact your EWOV Conciliator.
This does not cover planned or unplanned outages.
If you are making this complaint during office hours, please call us on 1800 500 509.
We advise you to contact your company first before contacting EWOV.
Your complaint might be outside of our jurisdiction. Please call us on 1800 500 509 to discuss.

Please check that the company your complaint is about is a member of our scheme and specify the company your complaint is about in your complaint description.

If the company is not a member of EWOV, then we cannot help you with your complaint.

If your complaint is regarding Bulk Hot Water please select Gas.
Your Electricity Case complaint
We advise you to contact your company first before contacting EWOV.
This is where you tell us about what has happened that has caused the issue. If possible include relevant dates and details about your previous contact with the company.
This is where you tell us what you think needs to happen for the issue to be fixed. Please consider what you think would be fair and reasonable for you and the company.
Your Dual Fuel Case complaint
We advise you to contact your company first before contacting EWOV.
This is where you tell us about what has happened that has caused the issue. If possible include relevant dates and details about your previous contact with the company.
This is where you tell us what you think needs to happen for the issue to be fixed. Please consider what you think would be fair and reasonable for you and the company.
Your Gas complaint
We advise you to contact your company first before contacting EWOV.
This is where you tell us about what has happened that has caused the issue. If possible include relevant dates and details about your previous contact with the company.
This is where you tell us what you think needs to happen for the issue to be fixed. Please consider what you think would be fair and reasonable for you and the company.
Your LPG Case complaint
We advise you to contact your company first before contacting EWOV.
This is where you tell us about what has happened that has caused the issue. If possible include relevant dates and details about your previous contact with the company.
This is where you tell us what you think needs to happen for the issue to be fixed. Please consider what you think would be fair and reasonable for you and the company.
Your Water Case complaint
We advise you to contact your company first before contacting EWOV.
This is where you tell us about what has happened that has caused the issue. If possible include relevant dates and details about your previous contact with the company.
This is where you tell us what you think needs to happen for the issue to be fixed. Please consider what you think would be fair and reasonable for you and the company.
Check and submit
Please note: Your complaint has not yet been lodged. Please check your details below and submit your complaint at the bottom of this page.
Personal details
Your details as customer representative
Customer details
Complaint details
To receive a copy of this submission please provide your email address.