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ALERT

Greater Western Water billing issues may have affected you. For more info or to raise a complaint click here

Start a complaint

We can take complaints about all electricity, gas and water companies that operate in Victoria and are members of our scheme. This includes complaints about embedded networks.

We can take complaints or answer questions about most electricity, gas and water billing issues, including:

We can take complaints or answer questions about a number of electricity, gas and water service issues, including:

There are some issues that we can't take complaints about. These include:

We have more information about complaints we can and cannot take in our Charter.