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  - Billing – Energy
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- EWOV has the power to investigate and resolve disputes between Victorian consumers and their electricity, gas and water companies.
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- EWOV has the power to investigate and resolve disputes between Victorian consumers and their electricity, gas and water companies.
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- Res Online - No.4, 2013
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- EWOV has the power to investigate and resolve disputes between Victorian consumers and their electricity, gas and water companies.
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- EWOV has the power to investigate and resolve disputes between Victorian consumers and their electricity, gas and water companies.
Reports
- Historical Case Data 2012
- Solar and Smart Meter Update: May 2013
- Marketing and Transfer Report: May 2013
- EWOV has the power to investigate and resolve disputes between Victorian consumers and their electricity, gas and water companies.
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- Customer FAQs
- EWOV has the power to investigate and resolve disputes between Victorian consumers and their electricity, gas and water companies.
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- EWOV has the power to investigate and resolve disputes between Victorian consumers and their electricity, gas and water companies.
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- EWOV has the power to investigate and resolve disputes between Victorian consumers and their electricity, gas and water companies.

Advice for community agencies

Handy resources

Codes of practice

If you’re assisting clients, you’ll find it useful to be aware of the requirements of key consumer protection codes.

As a minimum, in energy we suggest you look through the Energy Retail Code and the Victorian LPG Code and in water, the Customer Service Code – Metropolitan Retail and Regional Water Businesses and the Rural Water Customer Service Code.

That said, there are other important codes and guidelines too. You’ll find most of them on the website of the Essential Services Commission (ESC) under Energy and Water – codes and guidelines.

Fact sheets

EWOV has a range of helpful fact sheets.

EWOV Connect

We also produce a regular EWOV Connect e-newsletter for community workers to help keep you up-to-date with EWOV’s work and customer-related developments in the energy and water sectors.