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You can contact EWOV by phone on 1800 500 509. You can also lodge a complaint by using web chat or the webform below.
Energy and Water Ombudsman
Victoria Listen Assist Resolve
1800 500 509
Getting connected and changing energy company
Energy disconnection and water restriction
Trouble paying a bill
Debt collection and credit default listings
Outages, brownouts and power surges
Delayed and catch-up bills
Meters, poles, wires and pipes
How to make a complaint
Complaints we can and can't take
Make a complaint for someone else
Online complaint form
Follow up on a complaint
Searchable list of embedded networks
Embedded network map
1 July 2019 Victorian energy market reforms
Apartment, retirement village and caravan parks
Helping customers with energy and water
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Data & Reports
2019 Annual Report
Res Online 31 - May 2020
Connect - Autumn 2020
Affordability Report - March 2020
Data Insight Reports
Can I Speak With A Manager?
What will energy consumers expect of an energy and water ombudsman scheme in 2020, 2025 and 2030?
2016 - Consumer access to external dispute resolution in a changing energy market
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