Resources

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Case study

A customer experiences a number of delays establishing a new connection

Getting connected and changing energy company, Meters, poles, wires and pipes
Hot topic

Estimated meter reads (July 2018)

Billing mistakes, Delayed and catch-up bills, Meters, poles, wires and pipes
Case study

A customer is concerned with the location of his water meter and estimated bills

Billing mistakes, Delayed and catch-up bills, Meters, poles, wires and pipes
Fact Sheet 38

Embedded Networks

Information about embedded networks, the rights of embedded network customers, and how EWOV can help.
Case study

A vulnerable customer could not consent to an electricity account transfer

Getting connected and changing energy company