2018 EWOV Marketing Insights


The Energy and Water Ombudsman of  Victoria or EWOV is concerned by the sales tactics of energy retailers such as:

  • Misleading and high-pressure sales; and
  • transferring customers without their consent.   

Energy retailers must:

  • not pressure customers
  • provide clear, truthful and easy-to understand information; and
  • provide customers the  contract terms at the time of the sale.  

Customers need to provide their explicit, informed consent to  the sale  and they have a 10 day cooling off period. 

EWOV’s website has more information about consumer rights and obligations.