The Energy and Water Ombudsman of Victoria or EWOV is concerned by the sales tactics of energy retailers such as:
- Misleading and high-pressure sales; and
- transferring customers without their consent.
Energy retailers must:
- not pressure customers
- provide clear, truthful and easy-to understand information; and
- provide customers the contract terms at the time of the sale.
Customers need to provide their explicit, informed consent to the sale and they have a 10 day cooling off period.
EWOV’s website has more information about consumer rights and obligations.