Fact Sheets

Fact Sheet 24

How we help: EWOV complaint handling

Apartment, retirement village and caravan park residents
A guide to how we handle your electricity, gas (including LPG) and water complaints
Fact Sheet 25

Bulk hot water

Getting connected and changing energy company, Meters, poles, wires and pipes
Information for Victorian consumers about bulk hot water and answers to some frequently asked questions
Fact Sheet 28

Unauthorised electricity voltage variation and claims

Outages, brownouts and power surges
Information about unauthorised voltage variation, also known as power surge, and the claims process
Fact Sheet 29

Credit default listings and debt collection

Trouble paying a bill, Debt collection and credit default listings
Information about energy and water credit default listings, the default listing process and debt collection activity
Fact Sheet 30

Planned and unplanned energy and water supply outages

Outages, brownouts and power surges
Information about energy and water supply outages and associated issues
Fact Sheet 31

Acting on behalf of someone with an EWOV complaint

Apartment, retirement village and caravan park residents
Information about how authorised representatives can act on behalf of customers with energy and water complaints
Fact Sheet 32

Moving in and out of a property

Getting connected and changing energy company
What to do to get your energy and water accounts set-up and closed when moving in and out of a property
Fact Sheet 33

Energy and water basics for the Indigenous community

Basic energy and water information for the Indigenous community.
Fact Sheet 34

Energy and water basics for the Indigenous community - poster

Poster with basic information for the Indigenous community.
Fact Sheet 35

A bundle of changes

Trouble paying a bill, High bills
Have you considered how a newborn might affect your utility bills?