Fact Sheets

Fact Sheet 21

Energy and water basics

Getting connected and changing energy company, Energy disconnection and water restriction, Trouble paying a bill
Basic energy and water information for customers with limited English
Fact Sheet 22

EWOV community poster

EWOV promotional poster
Fact Sheet 23

Flexible electricity pricing

High bills, Delayed and catch-up bills
Information about time-of-use tariffs for residential and small business electricity customers
Fact Sheet 24

How we help: EWOV complaint handling

A guide to how we handle your electricity, gas (including LPG) and water complaints
Fact Sheet 25

Bulk hot water

Getting connected and changing energy company, Meters, poles, wires and pipes
Information for Victorian consumers about bulk hot water and answers to some frequently asked questions
Fact Sheet 26

EWOV's role with Smart Meters

Meters, poles, wires and pipes
Information about EWOV’s role and power to investigate complaints about Advanced Meters, commonly known as Smart Meters
Fact Sheet 27

Online resources

Useful information about online resources and tools to help Victorian consumers and community groups
Fact Sheet 28

Unauthorised electricity voltage variation and claims

Outages, brownouts and power surges
Information about unauthorised voltage variation, also known as power surge, and the claims process
Fact Sheet 29

Credit default listings and debt collection

Trouble paying a bill, Debt collection and credit default listings
Information about energy and water credit default listings, the default listing process and debt collection activity
Fact Sheet 30

Planned and unplanned energy and water supply outages

Outages, brownouts and power surges
Information about energy and water supply outages and associated issues