Fact Sheets

Fact Sheet 11

Solar and feed-in tariff basics

Getting connected and changing energy company
General information about issues with solar, including the connection process and how to check your bill
Fact Sheet 12

Energy service orders

Getting connected and changing energy company
Why things can go wrong with energy service orders and the rules and timeframes that apply to different types of electricity and gas service orders
Fact Sheet 13

Electricity, gas and water meters

Meters, poles, wires and pipes
Explaining different meter types and how technology is changing
Fact Sheet 14

Energy marketing

Getting connected and changing energy company
Your rights and the rules about door-to-door and telephone energy marketing
Fact Sheet 15

Changing energy retailer

Getting connected and changing energy company
Information for if you’re thinking of changing your energy company, or if you’re contacted by an energy sales representative
Fact Sheet 16

Charges on water bills (metropolitan water corporations)

Trouble paying a bill
Explains the main charges on the bills of residential water customers in Greater Metropolitan Melbourne — and how and when these charges are applied
Fact Sheet 17

Charges on water bills (regional urban water corporations)

Trouble paying a bill, Billing mistakes
Explains the main charges on the bills of residential water customers in regional urban corporation areas — and how and when these charges are applied
Fact Sheet 18

Water licensing and EWOV

Help with deciding where to lodge your complaint about water licensing
Fact Sheet 19

Electricity, gas and water complaints (information for MPs and Electorate Officers)

Constituents sometimes approach Members of Parliament or Electorate Officers with electricity, gas (including LPG) or water complaints. This fact sheet explains when they or you, acting on their behalf, should contact the Energy and Water Ombudsman (Victoria) (EWOV).
Fact Sheet 20

EWOV and LPG

The role of the Energy and Water Ombudsman (Victoria) (EWOV) in handling cases about LPG (also known as bottled gas)