Case studies: Energy disconnection and water restriction

Case study

Disconnected by an electricity retailer after a final meter read (September 2016)

Energy disconnection and water restriction
Case study

Mr A's electricity supply is disconnected due to a previous tenant's outstanding debt (October 2015)

Getting connected and changing energy company, Energy disconnection and water restriction
Case study

A hardship customer's electricity is disconnected unexpectedly (February 2015)

Energy disconnection and water restriction, Trouble paying a bill
Case study

Customer disconnected in error when her neighbour moved out (January 2015)

Energy disconnection and water restriction, Billing mistakes
Case study

A business customer contacts EWOV after an electricity disconnection (January 2015)

Getting connected and changing energy company, Energy disconnection and water restriction
Case study

Customer faces disconnection and debt collection activity after failure to offer hardship assistance (August 2014)

Energy disconnection and water restriction, Trouble paying a bill, Debt collection and credit default listings, High bills
Case study

Customer’s capacity to pay not assessed before disconnection (July 2014)

Energy disconnection and water restriction