Case studies: Trouble paying a bill

Case study

Ms J is credit default listed for $1,780 over a year after her last payment was due (September 2016)

Trouble paying a bill, Debt collection and credit default listings
Case study

A hardship customer's electricity is disconnected unexpectedly (February 2015)

Energy disconnection and water restriction, Trouble paying a bill
Case study

Customer faces disconnection and debt collection activity after failure to offer hardship assistance (August 2014)

Energy disconnection and water restriction, Trouble paying a bill, Debt collection and credit default listings, High bills
Case study

A customer received a much higher bill than promised by a door-to-door marketer (May 2014)

Getting connected and changing energy company, Trouble paying a bill, Debt collection and credit default listings
Case study

A customer was default listed incorrectly by her electricity company (May 2016)

Trouble paying a bill, Debt collection and credit default listings
Case study

Unable to pay a large arrears on his deceased fiancé's electricity account, Mr U is disconnected (October 2015)

Energy disconnection and water restriction, Trouble paying a bill
Case study

A customer has difficulty paying his electricity bills (September 2014)

Energy disconnection and water restriction, Trouble paying a bill