Case studies: Trouble paying a bill

Case study

An incorrect multiplier leads to a $7,000 catch-up bill (December 2016)

Trouble paying a bill, Billing mistakes, Delayed and catch-up bills, Meters, poles, wires and pipes
Case study

$20,000 owing in debt and disconnected twice (November 2016)

Energy disconnection and water restriction, Trouble paying a bill
Case study

Missing out on pay on time discounts due to credit history (October 2016)

Trouble paying a bill, Debt collection and credit default listings, Billing mistakes
Case study

Ms J is credit default listed for $1,780 over a year after her last payment was due (September 2016)

Trouble paying a bill, Debt collection and credit default listings
Case study

A hardship customer's electricity is disconnected unexpectedly (February 2015)

Energy disconnection and water restriction, Trouble paying a bill
Case study

Customer faces disconnection and debt collection activity after failure to offer hardship assistance (August 2014)

Energy disconnection and water restriction, Trouble paying a bill, Debt collection and credit default listings, High bills
Case study

A customer received a much higher bill than promised by a door-to-door marketer (May 2014)

Getting connected and changing energy company, Trouble paying a bill, Debt collection and credit default listings
Case study

A customer was default listed incorrectly by her electricity company (May 2016)

Trouble paying a bill, Debt collection and credit default listings