Case studies: Getting connected and changing energy company

Case study

A customer’s gas supply is disconnected following a transfer error (August 2017)

Getting connected and changing energy company, Energy disconnection and water restriction, Billing mistakes
Case study

Delay with a new electricity connection cause financial loss and inconvenience for Mr F (June 2017)

Getting connected and changing energy company, Meters, poles, wires and pipes
Case study

Mr T switched electricity retailers but received an incorrect bill (March 2017)

Getting connected and changing energy company, Billing mistakes
Case study

A delay in a new electricity connection causes a customer to lose money (February 2017)

Getting connected and changing energy company
Case study

Pressured into an account transfer by a door-to-door salesman (January 2017)

Getting connected and changing energy company
Case study

Energy retailer kept contacting old customer (December 2016)

Getting connected and changing energy company
Case study

Discounts and cheaper bills promised during door-to-door marketing are not honoured (November 2016)

Getting connected and changing energy company, Debt collection and credit default listings, High bills, Billing mistakes
Case study

Retrospective transfer after being transferred without consent (October 2016)

Getting connected and changing energy company