Consumer access to external dispute resolution in a changing energy market

The report Consumer access to external dispute resolution in a changing energy market [PDF, 1.54 MB] is an independent research paper commissioned by the Australian New Zealand Energy Water Ombudsman Network (ANZEWON).

In June 2016, this report was presented to the Energy and Water Ombudsman (Victoria), Energy & Water Ombudsman New South Wales and the Energy & Water Ombudsman South Australia.

The report was requested to inform these schemes about the direction of the Australian energy market, with a focus on exempt retailer, embedded network and alternative energy service growth, and the consequential impact this is having on the ability of energy consumers to access to free and independent dispute resolution.

The views expressed in this report do not necessarily reflect the views of ANZEWON or that of these ombudsman schemes.