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Systemic Issues - Detect

Welcome to this edition of EWOV’s Detect, where we aim to focus industry and key stakeholders on trends we identify through our systemic issues work.

We look at the solar complaints that fall in our jurisdiction because the complaint relates to the conduct of an EWOV scheme participant, such as an energy retail or distribution business. Our review of these complaints highlights the ongoing complexity of installing solar and other technologies. Our recently released Victorian Energy and Water Ombudsman’s Investigation of Consumer Experiences (VOICES) report, explores this in more detail.

We also explore the impact of poor customer service, systems and processes across a range of complaints we receive.

Detect Sept 21