Jump to navigation
Energy and Water Ombudsman
Victoria Listen Assist Resolve
Free call:
1800 500 509
Search
العربية
中文
Thuɔŋjäŋ
رسیدن
Việt
Main menu
Home
Issues
High bills
Delayed and catch-up bills
Trouble paying a bill
Energy disconnection and water restriction
Debt collection and credit default listings
Getting connected and changing energy company
Outages, brownouts and power surges
Billing mistakes
Meters, poles, wires and pipes
Complaints
How to make a complaint
Complaints we can and can't take
Make a complaint for someone else
Online complaint form
Follow up on a complaint
Position statements
Resources
All resources
Videos
Fact sheets
Hot topics
Case studies
Other languages
Other agencies
FAQs
Resources request
Community
Helping clients with energy and water
Community events
Subscribe to reports and newsletters
Companies
Electricity
Gas
Water
Embedded networks
List of embedded networks
Reports
2018 Annual Report
Res Online 25 - November 2018
Affordability Report - September 2018
Connect
Public submissions
Systemic Issues
Case Studies
Solar and Smart Meter Report
Marketing and Transfer Report
Can I Speak With A Manager?
Consumer access to external dispute resolution in a changing energy market
About
Who we are
Binding Decisions
Our relationships
Our people
Careers
Contact
You are here
Home
Issues
Issues
Getting connected and changing energy company
Energy disconnection and water restriction
Trouble paying a bill
Debt collection and credit default listings
Outages, brownouts and power surges
High bills
Billing mistakes
Delayed and catch-up bills
Meters, poles, wires and pipes
