Jump to navigation
X
EWOV now offers live chat between 8:30am and 4:00pm Monday to Friday. This is available via “Chat” on the right hand side.
Energy and Water Ombudsman
Victoria Listen Assist Resolve
Member area
|
Free call:
1800 500 509
Search
العربية
中文
Thuɔŋjäŋ
رسیدن
Việt
Main menu
Home
Issues
Getting connected and changing energy company
Energy disconnection and water restriction
Trouble paying a bill
Debt collection and credit default listings
Outages, brownouts and power surges
High bills
Billing mistakes
Delayed and catch-up bills
Meters, poles, wires and pipes
Complaints
How to make a complaint
Complaints we can and can't take
Make a complaint for someone else
Online complaint form
Follow up on a complaint
Position statements
Resources
All resources
Videos
Fact sheets
Hot topics
Case studies
Other languages
Other agencies
FAQs
Resources request
Companies
Electricity
Gas
Water
Embedded networks
List of embedded networks
Customers
1 July 2019 Victorian energy market reforms
Apartment, retirement village and caravan parks
Helping customers with energy and water
Subscribe to reports and newsletters
Reports
2019 Annual Report
Res Online 29 - November 2019
Affordability Report - September 2019
Connect - Spring 2019
Public submissions
Systemic Issues
Case Studies
Can I Speak With A Manager?
Consumer access to external dispute resolution in a changing energy market
About
Who we are
Binding Decisions
Our relationships
Our people
Careers
Contact
You are here
Home
Issues
Issues
Getting connected and changing energy company
Energy disconnection and water restriction
Trouble paying a bill
Debt collection and credit default listings
Outages, brownouts and power surges
High bills
Billing mistakes
Delayed and catch-up bills
Meters, poles, wires and pipes
Apartment, retirement village and caravan park residents
Solar
