Resources

Use the tick boxes on the left of the screen to search by type of resource and issue you're interested in. If it's not there, please use the search box at the top of the screen.

Fact Sheet 37

Pocket Contacts

A printable, pocket-sized contacts guide with information about more helpful free services for customers.
Case study

A customer is unhappy with aggressive and high pressure telemarketing (October 2017)

Getting connected and changing energy company
Video

2017 Annual Report summary

Hot topic

Service to property charges (October 2017)

Getting connected and changing energy company, Meters, poles, wires and pipes
What are service to property charges?
Hot topic

Discounts (September 2017)

Getting connected and changing energy company, High bills
Know about bill discounts to get the best offer.
Case study

A customer has her electricity disconnected due to debt and is dissatisfied with her retailer’s handling of the issue (September 2017)

Energy disconnection and water restriction, Debt collection and credit default listings