2018 EWOV Affordability Insights

Transcript

Across 2017 and 2018 one in three customers contacted EWOV due to concerns about paying for energy or water.     

The top issues were:

  • high bills
  • disconnection or restriction for debt; and
  • debt collection or credit default listing. 

The average amount owed on bills was $2,698 with over 400 customers owing more than $3,000.   

We helped negotiate 1,327 payment plans for customers to manage these costs.

If you are experiencing difficulty paying your bills, contact EWOV, so we can help you.