Across 2017 and 2018 one in three customers contacted EWOV due to concerns about paying for energy or water.
The top issues were:
- high bills
- disconnection or restriction for debt; and
- debt collection or credit default listing.
The average amount owed on bills was $2,698 with over 400 customers owing more than $3,000.
We helped negotiate 1,327 payment plans for customers to manage these costs.
If you are experiencing difficulty paying your bills, contact EWOV, so we can help you.