Public Transport Ombudsman (Vic) - www.ptovic.com.au
A free service that resolves complaints between consumers and Victorian public transport that have been unable to be resolved directly with the public transport operators.
1800 466 865
Telecommunications Industry Ombudsman (National) - http://www.tio.com.au
Free service that resolves complaints for residential and small business customers about their telephone and internet service.
1800 062 058
Victorian Ombudsman - www.ombudsman.vic.gov.au
Free service, resolving complaints about Victorian government departments, local government and most statutory authorities.
03 9613 6222 / 1800 806 314 (Regional)
Commonwealth Ombudsman - www.ombudsman.gov.au
Free service resolving complaints about the administrative actions of Australian Government departments and agencies.
1300 362 072
Health Services Commissioner – https://hcc.vic.gov.au/
Free service resolving complaints for consumers about a health service or health privacy.
1300 582 113
Credit and Investment Ombudsman (CIO) – www.cio.org.au
Free service resolving customer complaints about financial services providers, including credit unions, building societies, non-bank lenders, mortgage and finance brokers, financial planners, investment managers and debt services.
1800 138 422
Victorian Civil and Administrative Tribunal (VCAT) – www.vcat.vic.gov.au
VCAT is a tribunal that hears and decides civil and administrative legal cases in the State of Victoria.
Victorian Equal Opportunity and Human Rights Commission – http://www.humanrightscommission.vic.gov.au/
Responsible for eliminating discrimination in Victoria. Offers information, education and consultancy services, conducts research and provides legal and policy advice.
1300 292 153
The Commissioner for Privacy and Data Protection - https://www.cpdp.vic.gov.au/
The key body regulating the way Victorian Government agencies and local councils collect and handle personal information.
1300 666 444
1800Respect – www.1800Respect.org.au
National family violence and sexual assault telephone counselling service for those seeking help for themselves, a friend, relative, colleague or client. Can be used by women and men.
1800 737 732
Safe Steps Family Violence Response Centre – www.safesteps.org.au
Provides telephone crisis counselling, refuge referral, emergency accommodation, information and support for all women in Victoria.
1800 015 188
Women’s Legal Service Victoria – www.womenslegal.org.au
Provides free and confidential legal advice, as well as assistance and referral for women.
Open – Monday 10am-1pm, Tuesday-Thursday 6.30pm-8.30pm and Wednesday 2pm-5pm.
1800 133 302
Men’s Referral Service - http://www.ntvmrs.org.au/
An anonymous and confidential telephone service provided for men by men. Offering a central point of contact for men who want to stop violence or abusive behaviour towards their family.
1300 766 491
Complaint Line - www.complaintline.com.au
An online directory for Australian consumers, with links to external dispute resolution services.
Lifeline - https://www.lifeline.org.au/
Provides 24/7 crisis support and suicide prevention services.
13 11 14
Gambler’s Help - https://www.responsiblegambling.vic.gov.au/
Provides 24/7 immediate help and ongoing support to people who want to stop gambling and to people affected by someone else’s gambling.
1800 858 858