Hot topics

Hot topic

Life support appliance reliant customers (February 2016)

Energy disconnection and water restriction, Outages, brownouts and power surges
Customers reliant on life support should contact their energy retailer and local electricity distributor to advise them of this. This way, they can work with the customer to provide advice and information about what to do in the event of a planned or unplanned power outage.
Hot topic

Victorian energy laws changes (January 2016)

Energy disconnection and water restriction
This Hot Topic provides a summary of the key changes to Victorian energy consumer protections and links to the Essential Services Commission (ESC)’s resources.
Hot topic

Credit reporting (December 2015)

Debt collection and credit default listings
Being pursued for debt is incredibly unsettling, but it's vitally important that you do not ignore attempts to contact you by debt collectors — even if you believe there has been a mistake — as ignoring this can result in a credit default being placed against your name.
Hot topic

Stay cool over summer - energy efficiency (November 2015)

High bills, Billing mistakes
Summer is well and truly on its way, so now's a good time to think about how to keep your home cool without breaking the bank.
Hot topic

Victorian Energy Compare (October 2015)

Getting connected and changing energy company
Victorian Energy Compare is the Victorian Government’s new, independent energy comparison tool, which replaces electricity retail comparisons on My Power Planner and gas retail comparisons on YourChoice.
Hot topic

Time to check your concession (September 2015)

High bills, Billing mistakes
As the cold weather slowly subsides, now might be a good time to check that you have your winter gas and annual electricity concessions on your accounts.
Hot topic

Complaints about solar installers (July 2015)

Getting connected and changing energy company
EWOV receives a high number of enquiries from customers wanting to make a complaint about the installation of a solar photovoltaic (PV) system by a solar installer. However, not all solar-related complaints are within EWOV's jurisdiction.
Hot topic

Seasonality and utility bills (June 2015)

High bills
Seasonal variations in temperature have a big impact on utility bills. Victoria's temperature changes significantly between summer and winter, which often leads to higher electricity and gas usage. Here's a quick breakdown about how seasonality may affect you.
Hot topic

Unauthorised Electricity Voltage Variation (May 2015)

Outages, brownouts and power surges
If your property is damaged as a result of an unauthorised voltage variation, you may be able to claim compensation from your electricity distributor.
Hot topic

National Consumer Fraud Week (April 2015)

If you haven’t stopped and thought about how you keep your private information secure, you may be at risk of scammers trying to use it for fraudulent purposes. During Fraud Week 2015, the Australasian Consumer Fraud Taskforce is urging Australian consumers and businesses to get smarter with their data and keep it out of the hands of scammers.