Not all water bills look the same, but regardless, each bill must include certain information as legislated by the Victorian Water Act.
What every water bill must include
the postal address (this may be different to the supply address) ①
contact details to make an enquiry with the water corporation, and a 24 hour emergency phone number ②
the bill issue date ③
the water supply address (where the usage is consumed) ④
the account number ⑤
the date the bill payment is due ⑥
the amount to pay ⑦
the total of any amounts paid since the last bill ⑧
any amount outstanding from the last bill ⑨
the average daily rate of water used at the property for the billing period ⑩
the date the meter was read, or a clear notice stating that the reading was an estimate ⑪
if the water corporation intends to charge interest on outstanding amounts, there must be a clear statement of the rate of interest and from what date it will be applied ⑫
the ways in which the bill can be paid (e.g. Centrepay, BPAY, Direct Debit) ⑬
information about the help available to customers who are having difficulty paying their bill ⑭
information on concessions that the customer may be entitled to ⑮
contact details for interpreter services ⑯
a. Usage Charges
i. Water Usage charges are taken from your water meter reading and are based on the amount of water used at the property.
ii. The Sewage Disposal charge comes from the collection, treatment and disposal of sewage from the property.
b. Service Charges
The Water Service and Sewage Service charges are flat fees and contribute to the maintenance of the systems that deliver and dispose of water and sewage.
c. Other Authority Charges
These are charges collected by water corporations on behalf of other bodies. Depending on where you live, you may be charged different fees and for different services than those shown on this sample bill - so have a look at your bill to find out. Below are two Other Authority Charges that will be found on a typical metropolitan water bill.
The Waterways and Drainage Charge is a quarterly fee, collected on behalf of Melbourne Water. This goes towards protecting waterways as well as flood protection.
The Parks Charge is collected on an annual basis on behalf of Department of Environment, Land, Water & Planning. This goes towards the upkeep of Melbourne's public spaces, such as parks, gardens, memorials and more.