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Case study

A customer begins receiving ‘Dear Occupier’ letters and has his electricity disconnected (November 2017)

Energy disconnection and water restriction, Trouble paying a bill, Delayed and catch-up bills
Fact Sheet 37

Pocket Contacts

A printable, pocket-sized contacts guide with information about more helpful free services for customers.
Case study

A customer is unhappy with aggressive and high pressure telemarketing (October 2017)

Getting connected and changing energy company
Case study

A customer found herself billed by an energy retailer for an account she never consented to opening (October 2017)

Getting connected and changing energy company, Billing mistakes