Hot topics

Hot topic

EWOV’s new referral page online (August 2017)

Trouble paying a bill
For those who have an issue that is outside EWOV's jurisdiction, we've created a contact list of dispute resolution, legal, consumer assistance and welfare agencies.
Hot topic

Real Time Resolutions (July 2017)

Getting connected and changing energy company, Energy disconnection and water restriction, Billing mistakes, Meters, poles, wires and pipes
During the first half of this year, EWOV began to wind down the Real Time Resolution (RTR) process as a case handling option.
Hot topic

Translated fact sheets (June 2017)

Getting connected and changing energy company, Energy disconnection and water restriction, Debt collection and credit default listings, Billing mistakes, Delayed and catch-up bills
We’ve been getting six of our existing factsheets translated into five more languages.
Hot topic

A bundle of changes (May 2017)

Trouble paying a bill, High bills
A new baby brings big changes - but have you considered how a newborn might affect your utility bills?
Hot topic

Having trouble paying your energy or water bill? Help is available (April 2017)

Energy disconnection and water restriction, Trouble paying a bill, Debt collection and credit default listings, High bills
In Victoria, all energy and water companies must have a hardship program to assist people who are struggling to pay their bills. Find out how they can help you.
Hot topic

Credit repair agents and credit defaults (March 2017)

Getting connected and changing energy company, Energy disconnection and water restriction, Trouble paying a bill, Debt collection and credit default listings
A credit default on your personal credit file can limit your ability to access credit and apply for a loan. It can also be a barrier when signing up for an electricity or gas account with some retailers. So is it worth using a Credit Repair Agent?
Hot topic

Exercise your consumer choice and shop around (February 2017)

Getting connected and changing energy company
Anybody taking the slightest interest in the news recently would be aware that energy prices are a frequent talking point for politicians, industry regulators and other commentators. There is one very important thing every sensible consumer should do in the competitive Victorian energy market. Exercise consumer choice and shop around.
Hot topic

Two solar feed-in tariffs ended on 31 December 2016 (January 2017)

The Transitional Feed-in Tariff (TFiT) and Standard Feed-in Tariff (SFiT) solar credit schemes ended on 31 December 2016.
Hot topic

Unplanned electricity supply outages (October 2016)

Outages, brownouts and power surges
Severe weather, like the storms we’ve seen throughout Victoria this month, can sometimes lead to unplanned electricity outages.
Hot topic

Acting effectively on someone's behalf (September 2016)

Seven important things to remember when acting on someone else's behalf.