Hot topics

Hot topic

Heatwaves (January 2018)

Outages, brownouts and power surges, High bills
Hot topic

Energy price increases (December 2017)

Trouble paying a bill, High bills
Hot topic

Service to property charges (October 2017)

Getting connected and changing energy company, Meters, poles, wires and pipes
What are service to property charges?
Hot topic

Discounts (September 2017)

Getting connected and changing energy company, High bills
Know about bill discounts to get the best offer.
Hot topic

EWOV’s new referral page online (August 2017)

Trouble paying a bill
For those who have an issue that is outside EWOV's jurisdiction, we've created a contact list of dispute resolution, legal, consumer assistance and welfare agencies.
Hot topic

Real Time Resolutions (July 2017)

Getting connected and changing energy company, Energy disconnection and water restriction, Billing mistakes, Meters, poles, wires and pipes
During the first half of this year, EWOV began to wind down the Real Time Resolution (RTR) process as a case handling option.
Hot topic

Translated fact sheets (June 2017)

Getting connected and changing energy company, Energy disconnection and water restriction, Debt collection and credit default listings, Billing mistakes, Delayed and catch-up bills
We’ve been getting six of our existing factsheets translated into five more languages.
Hot topic

A bundle of changes (May 2017)

Trouble paying a bill, High bills
A new baby brings big changes - but have you considered how a newborn might affect your utility bills?
Hot topic

Having trouble paying your energy or water bill? Help is available (April 2017)

Energy disconnection and water restriction, Trouble paying a bill, Debt collection and credit default listings, High bills
In Victoria, all energy and water companies must have a hardship program to assist people who are struggling to pay their bills. Find out how they can help you.