Case studies

Case study

A residential customer received a higher than expected gas bill

Trouble paying a bill, High bills
Case study

A customer with financial hardship resolves her dispute with her energy retailer with the help of a financial counsellor

Trouble paying a bill
Case study

A customer was unhappy with vegetation management by an electricity distribution network on and around his property

Meters, poles, wires and pipes
Case study

A residential customer was concerned that his hot water service time switch did not adjust for daylight savings

Meters, poles, wires and pipes
Case study

A customer disputes a water bill that seems too high (April 2018)

High bills
Case study

The contents of a $3,200 Chrisco food hamper in the customer's fridge were spoiled due to an unplanned power outage

Outages, brownouts and power surges
Case study

A customer was unhappy that he was not able to cancel his contract under a cooling-off clause (March 2018)

Getting connected and changing energy company
Case study

A customer seeks a refund after discovering a cross-metering issue (February 2018)

Billing mistakes
Case study

EWOV’s investigation finds that a credit default was listed correctly and cannot be removed

Debt collection and credit default listings
Case study

A customer misses out on nearly three years’ of Winter Gas Concession (February 2018)

Billing mistakes