Case studies

Case study

A customer begins receiving ‘Dear Occupier’ letters and has his electricity disconnected (November 2017)

Energy disconnection and water restriction, Trouble paying a bill, Delayed and catch-up bills
Case study

A customer is unhappy with aggressive and high pressure telemarketing (October 2017)

Getting connected and changing energy company
Case study

A customer found herself billed by an energy retailer for an account she never consented to opening (October 2017)

Getting connected and changing energy company, Billing mistakes
Case study

A customer has her electricity disconnected due to debt and is dissatisfied with her retailer’s handling of the issue (September 2017)

Energy disconnection and water restriction, Debt collection and credit default listings