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Energy and Water Ombudsman
Victoria Listen Assist Resolve
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All resources
Case studies
Case studies
Case study
A customer was unhappy that he was not able to cancel his contract under a cooling-off clause (March 2018)
Getting connected and changing energy company
Case study
A customer seeks a refund after discovering a cross-metering issue (February 2018)
Billing mistakes
Case study
EWOV’s investigation finds that a credit default was listed correctly and cannot be removed
Debt collection and credit default listings
Case study
A customer misses out on nearly three years’ of Winter Gas Concession (February 2018)
Billing mistakes
Case study
A customer made a claim for food spoilt during a power outage (February 2018)
Outages, brownouts and power surges
Case study
A customer has an account fraudulently set up by her ex-partner without her knowledge and is default listed for an associated debt (January 2018)
Debt collection and credit default listings
Case study
A customer complained about service after his retailer didn’t provide a promised payment extension (January 2018)
Trouble paying a bill, Billing mistakes
Case study
A business customer is quoted incorrect rates by a third-party switching service (January 2018)
Getting connected and changing energy company
Case study
A customer was disconnected after his electricity account was transferred without his consent (January 2018)
Energy disconnection and water restriction
Case study
A customer seeks reimbursement for a delayed electricity pit installation (December 2017)
Getting connected and changing energy company
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