Case studies: Energy disconnection and water restriction

Case study

Family violence and financial hardship leads to disconnection (March 2017)

Energy disconnection and water restriction, Trouble paying a bill
Case study

Mr M’s water was restricted after receiving bills in someone else’s name (March 2017)

Energy disconnection and water restriction, High bills, Billing mistakes
Case study

A customer gets his power cut off after paying his bill (January 2017)

Energy disconnection and water restriction
Case study

$20,000 owing in debt and disconnected twice (November 2016)

Energy disconnection and water restriction, Trouble paying a bill
Case study

Disconnected by an electricity retailer after a final meter read (September 2016)

Energy disconnection and water restriction
Case study

Mr A's electricity supply is disconnected due to a previous tenant's outstanding debt (October 2015)

Getting connected and changing energy company, Energy disconnection and water restriction
Case study

A hardship customer's electricity is disconnected unexpectedly (February 2015)

Energy disconnection and water restriction, Trouble paying a bill