Case studies: Energy disconnection and water restriction

Case study

A customer has her electricity disconnected due to debt and is dissatisfied with her retailer’s handling of the issue (September 2017)

Energy disconnection and water restriction, Debt collection and credit default listings
Case study

A customer’s gas supply is disconnected following a transfer error (August 2017)

Getting connected and changing energy company, Energy disconnection and water restriction, Billing mistakes
Case study

Partner abuse leads to a wrongful disconnection (June 2017)

Energy disconnection and water restriction
Case study

Many house guests and mental illness lead to financial hardship and water restriction (April 2017)

Energy disconnection and water restriction, Trouble paying a bill, High bills
Case study

Family violence and financial hardship leads to disconnection (March 2017)

Energy disconnection and water restriction, Trouble paying a bill
Case study

Mr M’s water was restricted after receiving bills in someone else’s name (March 2017)

Energy disconnection and water restriction, High bills, Billing mistakes
Case study

A customer gets his power cut off after paying his bill (January 2017)

Energy disconnection and water restriction
Case study

$20,000 owing in debt and disconnected twice (November 2016)

Energy disconnection and water restriction, Trouble paying a bill