Case studies: Trouble paying a bill

Case study

A customer has difficulty paying his electricity bills (September 2014)

Energy disconnection and water restriction, Trouble paying a bill
Case study

A customer in financial hardship experiences debt collection activity (November 2012)

Trouble paying a bill, Debt collection and credit default listings
Case study

A transfer in error from incorrect system details results in billing errors and payment difficulties after large direct debits (August 2016)

Getting connected and changing energy company, Trouble paying a bill, Billing mistakes
Case study

A customer contacts EWOV after receiving a high backbill (January 2013)

Trouble paying a bill, Delayed and catch-up bills